Hi Steve, Sorry for the long delay! Are you able to play those files?

Can you right click (or Control-click) on one of them and choose 'Show in Finder'. What is the full filename of the file? Does it end in.mov? We have to work out the name of the video from the website.

Sometimes the reported name of the video includes the original filename that was uploaded, so the title ends in '.mp4' even if it has actually been converted to a different format. I would have to see a screenshot showing more of the window to be sure. If you are still sure it's not converting them, the next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button. Thanks, Ben Jaksta Support From Ben Graham @ 28 Apr 2016 13:04. Hi Steven, Sorry for the long delay. I see what you mean, this looks like an error in our conversion logic - WMV codecs should not be put inside a Quicktime Movie.

I have put in a bug report about this. In the meantime, are you able to send us a link to a video that caused this problem? Did you have Quicktime or Default selected as the conversion target? Does trying other targets give you a file that you can play? Are you able to play this file in the VLC Player, if you are willing to try this: Thanks, Ben Jaksta Support From Ben Graham @ 18 May 2016 12:05.

I love Jaksta, but when I upgraded to 7.0.1.26 today, it caused all kinds of chaos with my network adapter, causing some horrible connection issues. I reset my modem, even called my ISP, even ran some tools, none of which seemed to work. HOWEVER, it didn't hit me that I didn't have the issues until AFTER I updated the software. With that said, I fully uninstalled Jaksta, reinstalling the previous version, which I had to find outside of Jaksta's website. So far, my connection seems to be absolutely fine, and I will not be updating past 7.0.1.25 anytime soon.

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